Terms

E-CARRENTALBROKER.COM is a car rental broker and has selected the best car rental companies around the world. We check the market continuously to be sure that you get the best prices.

E-CARRENTALBROKER.COM is NOT a car rental company and has no desk at any airport. Our online reservation system (whether order is confirmed or not) does not constitute a contract for the supply of vehicle rental.

Pricing

Please note that all prices for the car rental, optional insurances and extras like child seat etc. on the web page are valid ONLY for bookings made online. For extensions, extras purchased after arrival etc the car rental company can use a different rate than the one you might have seen on our web page.

Order process

In order to book your car you just have to follow the easy steps from the "book a car" page. All data you give on our web page are sent encrypted so that nobody else can see your details. Please check the security certificate on our web page. To make an order we ask for a reservation fee of 2 Euro and a down payment. These payments will not be captured from your account until the booking is confirmed from our car rental partner. Should your booking for any reason not be confirmed the payments will be cancelled. The amount of the down payment you will see when you order the car. This amount can never be exceeded although it can be less than what you saw when you placed your order because the car rental companies have different down payment policies. This affects the balance to pay upon delivery, but never the total amount for your order. Full payment details will be shown on the confirmation voucher and invoice we send you as soon as our car rental partner has confirmed your order.

You have to make sure that the amount for the down payment is available on your account. Your confirmation voucher with details about how to get your rental car and an invoice with full payment details will be sent to you by e-mail, normally within 72 hours after the order is made. If for any reason none of our car rental partners can confirm your order a cancellation e-mail with suggestions to change your order will be sent and no payments will be captured from your account. It is essential that you provide the correct e-mail address and mobile phone number as the voucher contains very important information about how to get the car at your destination. Not until the booking is confirmed we know which car rental company that has confirmed your booking. The name of the car rental company, delivery instructions and telephone numbers will be written on your voucher. No refund will be made due to not received/read voucher.

Payment method

Reservation fee and down payment: To make a booking we ask for a reservation fee of 2 Euro and a down payment. The reservation fee will only be RESERVED on your account until the booking is confirmed. The reservation fee and the down payment will be captured only after the final confirmation from our car rental partner. The outstanding balance has to be paid with a credit card in the name of the driver upon delivery of your car. Cash payment is NOT accepted. As E-CARRENTALBROKER.COM is located in an EU country the reservation fee and the down payment will be made in Euro. The payment of the balance and anything purchased locally will be in the currency of the country where you rent the car. On our web page you can select your preferred currency. Please note that this is shown with the exchange rate of the actual day and small differences may occur on the day of delivery of the car. There might also be small differences due to the currency exchange policy of your credit card company. Most car rental companies require also a credit card guarantee for the rental. The most common amount is 200-600 Euro, depending on destination and car category. Also higher amounts can occur.

Deliveri information

For airport pick-ups, it is essential that E-CARRENTALBROKER.com has been given the correct flight number and arrival time, before rental start date. For pick up in airports we need the name of the ferry and arrival time. For hotel delivery we need the name of the hotel and if available also telephone number and address of the hotel. If this is not available at the time of booking, you have to inform us about those details at least 3 days prior to rental start date online or by phone to the telephone number on your voucher. Should this information not be provided in time; E-CARRENTALBROKER.com or our car rental partners can accept no responsibility or compensation for a failed rental.

Out of hour charges

In most locations flights can be met and cars supplied outside normal working hours. However, an additional charge for "out of hour" service might apply. Details will be shown during the booking procedure. In the event that a flight is delayed or any other reason causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the "out of hour" service is available.

Pick up - Delivery of the Rental Cars

on your voucher you will find the exact delivery details as well as contact information to the company that has confirmed your booking. The delivery can be at airport desk, with a representative from the car rental company waiting for you with your name/car rental company name on a sign or with shuttle service to the nearest car rental station. When picking up your car at a hotel, the car will be delivered or a shuttle service will bring you to the nearest rental station. A charge for delivery and collection may apply and will be advised on booking if applicable. If you should have any problems finding the car rental company, you have to call the telephone number/s on the voucher under "Car rental company contact/delivery information".

Drop off - Return of the Rental Car

Will be as written on your voucher and the exact information regarding the drop off you will get when you pick up the car. If you should like to change the drop off details and that is accepted by the car rental company there might be an extra charge.

Driver's age

In most countries the minimum age for the driver is 21 to 24 years, higher vehicle categories may even require an age exceeding 24 years. Maximum age is normally 75 years. In some countries paying an additional fee may reduce the minimum and/or maximum age. Detailed information will be found at the available car page and in the local terms and conditions for your selected destination.

Driver's License

Drivers must produce a full driving license held for at least one year. In addition to the driver's license, a valid passport or ID card and at some destinations an international driving license has to be presented at the reception of the vehicle. It is the driver's responsibility to ensure that he/she has the appropriate driving license. No refunds will be given for rentals rejected due to non-production of a valid driving license. Faxed or photocopied licenses are not acceptable.

Period of rental

Rental days are based on a 24-hour basis, commencing at the time as in the voucher. EconomyCarRentals.com and our car rental partners allow up to 1 hour delay in return time without calculating an extra day. The one hour grace period is only valid at the time of booking. Changes in return time after rental start will be handled by the car rental company. In case of delayed flight etc we/our car rental partners allow a change in delivery time up to 1 hour, which means your rental period can start and be calculated 1 hour later than on the reservation. There will be no extra cost for this except if the "out of hour" charge should apply.

Amendments

All amendments must be made through the customer log in page and confirmed by E-CARRENTALBROKER.com. When an amendment causes the price to change you will have to make a new booking and then cancel the first booking. The down-payment will be refunded if we have the amendment minumum 5 days prior to arrival.. There are normally no refunds for any unused days if E-CARRENTALBROKER.com has not received an amendment as above. It is although up to the car rental company to decide if any refund can be made for unused days. The reservation fee (2 Euro) will be kept for administration costs.

Cancellations of confirmed orders

All cancellations have to be made through the customer log in page. We can normally not accept cancellations made by telephone. For cancellations more than 120 hours (5 full days) prior to rental period start all your down payment will be paid back and there will be no other costs, except the reservation fee (2 Euro) and those that might occur due to exchange rates.

For cancellations 120 hours (5 full days) or less prior to rental period start, the down payment will not be refunded. There is though a maximum amount of 50 Euro which can be kept by E-CARRENTALBROKER.com. This is to compensate the car rental company for their costs. Please note that the reservation fee (2 Euro) will not be refunded for a confirmed order. Cancellations/ Amendments after the starting of the rental period will be handled by the car rental company on your destination. E-CARRENTALBROKER.com is not responsible for any changes in pricing that might occur. No refunds will be made for no-shows at destination or failure to produce relevant documents, early returns or cancellations after the hire start date. There are normally no refunds for any unused days. It is although up to the car rental company to decide if any refund can be made for unused days. For last minute orders no refund will be made if the order is confirmed by the car rental company.

Rental documents

The car rental voucher must be presented when picking up your rental car. E-CARRENTALBROKER.com cannot be held responsible for rentals rejected if a voucher is not presented. You should retain your rental documents and related receipts for a minimum of 28 days after returning home.

Car type - Suitability

However E-CARRENTALBROKER.com will make every effort to reserve a specific type of vehicle, whenever this can be possible, we are unable to guarantee a particular make, model or fuel of car. Reservations can only be confirmed according to vehicle categories and not according to the car model. The named cars serve ONLY as typical examples for the size and performance of a vehicle category. The local car rental company on site reserves the right of procuring a vehicle of a higher category whenever the booked vehicle category should not be available. Specific car booked is guaranteed only for prestige cars.

Fuel

The car rental companies have different policy regarding fuel. We strongly recommend you to check if the car should be driven with petrol or diesel.

Liability

E-CARRENTALBROKER.com assumes no liability for actual rentals, which do not come about due to reasons for which the hirer is responsible.

Such reasons are for example:

• failing to present a driver's license or presenting a driver's license which is no longer valid.
• failing to present a valid passport or identification card.
• failing to present a valid credit card (debit cards only rarely accepted).
• non-compliance with regulations concerning the minimum or maximum age.

Please note that the rental of the vehicle will be subject to the law of the country where the rental takes place. Local laws govern the terms and conditions of hiring vehicles and the rental contract signed on collection of the car is legally binding on the hirer. All reservations are made by E-CARRENTALBROKER.com and all coupons and vouchers are issued by the company in their capacity as agents/intermediaries for the principals supplying the relevant services, upon the expressed condition that E-CARRENTALBROKER.com is not responsible to the hirer for loss, damage, delay, injury, accidents, cancellation, alterations, irregularity or additional expenses suffered by the hirer whatsoever.

Consequential loss

E-CARRENTALBROKER.com is responsible for losses the client suffers as a result of E-CARRENTALBROKER.com breaking this agreement if the losses are a foreseeable consequence of E-CARRENTALBROKER.com breaking the agreement. E-CARRENTALBROKER.com is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by the client and E-CARRENTALBROKER.com (such as loss of profits or loss of opportunity).

Special requests

Child seats:
are mandatory in most countries and must be ordered at the time of booking.
Due to insurance rules you will be required to fit the child seat yourself.

Roof racks and ski racks:

are available in some locations and should be specially requested at the time of booking.
Detailed information will be found under the "Local Terms and Conditions".

Across border rentals:

are normally not allowed, but when allowed you will find more information in the "Local Terms and Conditions" for your selected destination. Where available "Cross Border Card" must be ordered at the time of booking. Any extra costs that might occur will be advised in the "Local Terms and Conditions". Such cost can be paid directly to the car rental company or at the time of booking.

Additional drivers:

in most locations one additional driver is free of charge. You will find more information in the "Local Terms and Conditions" for your selected destination.

Insurances (All inclusive)

The rates from E-CARRENTALBROKER.com include:

• Third party insurance covers third person towards property damages and bodily injuries.
• PAI-personal accident insurance for passengers at most destinations. -PAI-personal accident insurance for driver at many destinations. Insurance coverage amounts are set by insurance laws where the car is rented and differ from country to country. More information will be advised in the "Local Terms and Conditions".
• Fire insurance is included in most locations with NO excess.
• Theft insurance is included in most locations with NO excess.
• Super theft insurance means that the car is fully insured, and no excess will be charged.
• CDW (Collision Damage Waiver), with NO excess/deductible.
• FDW (Full Damage Waiver), with NO excess/deductible.

CDW and FDW mean that the car is insured towards collision damages also caused by the renter. More information will be advised in the "Local Terms and Conditions". In some countries you will be required to leave a deposit to the value of any insurance excess (damage or theft), which

In order to do so we need you to strictly follow the below instructions:

You have immediately to inform the car rental company. In case of theft or damage or an accident with somebody else you have to contact the police and take a written report. When you return the car you have also to make a theft or a damage report with the car rental company.

Accident, Breakdown, Theft

Vehicle must never be removed from place of accident until police report has been completed and the car rental company has been notified. In case of any accident with your rental car involved you must immediately contact the nearest police station and make an accident report. If you do not report accident to the police and comply with the requirements under the country's law, the insurance might become invalid. The report should state if there was any influence of alcohol or drugs. It is essential that you also report any accident or damage to the car rental company. In case of other damages to the rented car, the above procedure should also be followed. If the vehicle is damaged while parked you have to report the damage to the car rental company before the car is moved. It is mandatory for the client to file a police report in case of theft and to turn this document in to the car rental company. It is essential that you also inform any theft to the car rental company immediately. Documents of the car and the keys of the car must be handed to the car rental company.

Complaints

E-CARRENTALBROKER.com aims to resolve complaints within 28 days of receipt. Some complaints may take longer than 28 days depending on the nature of the issue and information provided. E-CARRENTALBROKER.com can only consider complaints that reach them within 28 days of the final day of rental to which the rental voucher refers. Actions against E-CARRENTALBROKER.com are restricted to the laws that occur within the jurisdiction of the Greek courts.

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